Frequently Asked Questions

Once your order is placed, items cannot be changed or modified.

You have 90 minutes to cancel your order for a full refund. To cancel, use the link in your order confirmation email to visit your order status page, or log into your account.

After 90 minutes, we cannot guarantee cancellations because orders move quickly through our fulfillment process.

You have 90 minutes after placing your order to update your shipping address.

To make a change, use the link in your order confirmation email to visit your order status page.

After 90 minutes, we cannot guarantee address changes because orders move quickly through our fulfillment process.

Please double-check your shipping information at checkout.

If your package is returned to us because the shipping address was incorrect, outdated, or undeliverable, we will issue a refund after we receive it back.

If the address entered at checkout was incorrect, the refund will be issued minus the original shipping charges.

We do not reship returned packages.

We will email you when the package is returned and again when your refund has been processed.

If you still want the items, you will need to place a new order with the correct shipping address.

If your tracking shows “delivered” but you can’t locate your package, please:

• Double-check the shipping address on your order
• Look for a notice of attempted delivery
• Check around your home and mailbox
• Ask household members or neighbors if they accepted the package

In some cases, packages may show as delivered for up to 2 business days prior to actual arrival. If you are still unable to locate your package after 4 business days (excluding weekends and holidays) please let us know and we will open a claim for your order.

If you still cannot find your package, please report the issue through our return and exchange portal Damaged, Exchanges and Returns within 30 days of the expected delivery date. Be sure to include your order number.

If your order arrives damaged, please report the issue through our return and exchange portal Damaged, Exchanges and Returns within 30 days of delivery.

Please include your order number and upload clear photos of the damaged item and packaging to help us review your request quickly.

Most orders ship within 3 business days after payment is authorized and verified. Excludes weekends and holidays.

You will receive a shipping confirmation email with tracking information once your order ships.

Due to health and safety standards, food products cannot be returned or exchanged.

Refunds are only issued if the product arrives damaged. A damaged food product means it arrives opened, crushed, smashed, melted, or past the “BEST IF USED BY” date.

If your food product arrives damaged, please report the issue through our return portal LINK and include your order number along with photos of the damage.

Merchandise (non-edible items) may be returned or exchanged if it meets our return policy requirements Cancellations, Exchanges and Returns .

To start a return or exchange, please use our return portal Damaged, Exchanges and Returns and include your order number.

Original shipping fees and return shipping costs are not refunded.

If your item arrives damaged or defective, it may be eligible for a refund or exchange if it meets our policy requirements. LINK

Please report the issue through our return portal Damaged, Exchanges and Returns and include your order number. We require photos of the damaged or defective item before approving a refund or exchange.

Once we receive your return, please allow up to three business days for us to review and process it.

Refunds usually appear within 5–10 business days after processing. The timing may vary depending on your bank or payment method.

Approved exchanges will ship within two business days after the returned item is received and inspected.

Most orders ship within 3 business days after payment is authorized and verified. Excludes weekends and holidays.

You will receive a shipping confirmation email with tracking information once your order ships.

For orders under $10.00, shipping and handling fees are based on the weight of your order and the shipping method you choose.

We offer discounted shipping on orders of $10.00 or more.

Free standard shipping is available on qualifying orders of $50.00 or more.

Yes. Free standard shipping is available on orders with a pre-tax subtotal of $50.00 or more.

Free shipping is not available for orders shipping to Alaska or Hawaii.

For more details, please visit our Shipping page: LINK

No. A single order cannot be shipped to more than one address.

If you need items shipped to multiple addresses, please place a separate order for each address. Shipping charges will apply to each order.

We are happy to ship to U.S. military addresses (APO/FPO).

When entering your shipping information, please:

• Select “United States” as the country
• Enter APO or FPO in the City field
• Choose the appropriate Armed Forces state (AA, AE, or AP)
• Enter the correct ZIP code

Please refer to our Shipping page LINK for detailed instructions.

At this time, we only ship within the United States.

We ship to U.S. military addresses (APO/FPO).

We do not ship internationally or to U.S. territories, including Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, or the U.S. Virgin Islands.